We ship internationally with DHL Express and FedEx. All shipments are fully insured against loss and damage. For all international shipments, shipping costs will be added to the order summary on the checkout page once you've selected the destination country. This cost includes shipping insurance and delivery to door. The receiver will be responsible for the international custom/import fee and taxes which vary with every country.

Please check with your country's customs offices and consider the additional costs that might be involved.

Free returns and peace of mind

• You have one full week (seven days) from the time you receive an artwork to decide.
• If you decide to return your piece, simply let us know and we’ll make it happen.
• Upon processing your return, we’ll issue a full refund for your purchase.
• Free Returns Australia wide. We'll pay the cost of return shipping anywhere in Australia.
• For international sales we'll cover freight of up to $100.
• If an artwork is damaged in transit, we have it fully covered. You can either be refunded in full, request the artist to create something unique for you or purchase any other piece off Bluethumb (store credit) immediately without having to wait for the insurance claim.

Australia wide, shipping is free. The price you see on the checkout is all inclusive and there are no additional costs required.

After ordering online, you will receive an email confirmation containing your order details, as well as an email directly from Bluethumb, to the email address you have specified on your account. We will normally confirm receipt of your order within 24 hours of ordering.

We will attempt to have your artwork sent by the artist and associated freight provider within five (5) business days; and delivered within fourteen (14) business days (please allow longer for rural areas). An email will be sent to you about the shipping of the artwork.

When we book couriers your artwork is fully insured against loss and damage. This policy is valid for the time the artwork is in transit only.

If you wish to query a delivery please contact us at [email protected]umb.com.au or via the Contact Us page.

Peace of mind

• You have one full week (seven days) from the time you receive an artwork to decide.
• If you decide to return your piece, simply let us know and we’ll make it happen.
• Upon processing your return, we’ll issue a full refund for your purchase.
• Free Returns Australia wide. We'll pay the cost of return shipping anywhere in Australia.
• For international sales we'll cover freight of up to $100.