Privacy & Security

 

INTRODUCTION

Bluethumb regards user privacy as an important part of our relationship with our users. The following privacy policy applies to all Bluethumb users, and conforms to Internet privacy standards. If you have questions or concerns regarding this policy, you should first contact Bluethumb via any of the following means:

 

Email: help@bluethumb.com.au
Post: 81 Sackville Street
Collingwood, VIC 3066
Australia

 


COLLECTION OF INFORMATION

In order to use the Bluethumb website, Bluethumb may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Bluethumb is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

 

USE OF COLLECTED INFORMATION

Any details collected from Bluethumb users are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

STORAGE OF COLLECTED INFORMATION

The security of your personal information is important to Bluethumb. When you enter sensitive information (such as credit card numbers) on our website, Bluethumb encrypts that information using secure socket layer technology (SSL). When Credit Card details are collected, Bluethumb simply passes them on in order to be processed as required. Bluethumb never permanently stores complete Credit Card details.

Bluethumb follows generally accepted industry standards to protect the personal information submitted to Bluethumb, both during transmission and once Bluethumb receives it.

ACCESS TO COLLECTED INFORMATION

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate your information by modifying your account on the website, or by emailing help@bluethumb.com.au.

Provided all financials and/or disputes are cleared, all personal details will be deleted/de-activated from Bluethumb’s system.

ORDERS

If you purchase a product or service, Bluethumb may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal and billing addresses) and financial information (such as credit card number, expiration date, CCV number). Bluethumb uses this information for billing purposes and to fill your orders. If Bluethumb has trouble processing an order, it will use this information to contact you.

COMMUNICATIONS

Bluethumb uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. Bluethumb may also use this information for other purposes, including some promotional emails. If at any time a user wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing help@bluethumb.com.au.

THIRD PARTIES

Bluethumb may at its discretion use other third parties to provide essential services on our site or for our business processes. Bluethumb may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Bluethumb does not share any information with third parties for any unknown or unrelated uses.

These parties include but are not limited to our freight provider, and any information collecting organisation nominated by the Australian Government for the purposes of managing the Resale Royalty Rights Scheme.

LEGAL

Bluethumb reserves the right to disclose your personally identifiable information as required by law and when it believes that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

LINKS

Links on the Bluethumb site to external entities are not covered within this policy. The terms and conditions set out in this policy only cover the domain name of www.bluethumb.com.au.

CHANGES TO PRIVACY & SECURITY POLICY

If any changes are made to the this Privacy & Security Policy, Bluethumb will post those changes to this policy on our website www.bluethumb.com.au, so that you are aware of what information Bluethumb collects, how it uses that information, and under what circumstances, if any, it discloses that information. Bluethumb reserves the right to modify this policy at any time, so please review it frequently. If Bluethumb makes material changes to this policy, the policy located on the website www.bluethumb.com.au will be updated accordingly.

SECURITY

Bluethumb uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Bluethumb or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.
  • Stripe is an authorised third party processor for all the major Australian banks.
  • Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Bluethumb.

For more information about Stripe and online credit card payments, please visit https://stripe.com.