When Optus lost service in November due to a “glitch” the network failed and they did a “reboot”, what gremlins got into the system? The glitch took down the Optus network for most of a day, inconveniencing millions of people. A multinational corporation failed to secure an essential service preventing people from calling ambulances, using the internet, finishing transactions, and forcing thousands of businesses to close. "Optus outage" was Google's most-searched term for the entirety of 2023.