Just contact us within 7 days of receiving your art.
We want you to love your new masterpiece. If you get your art home and don't fall in love with it, or simply change your mind, we’ve got you covered.
All you need to do is repackage it in the original packaging, and send us an email. We’ll take care of the rest, with silver service.
Our Buyer Protection Guarantee makes buying art online a breeze.
100% Buyer Protection Guarantee
- You have a full week (seven days) from the time you receive an artwork to decide if you’d like to return it. No questions, no hassles.
- If you decide to return your piece, simply let us know and we’ll make it happen.
- Upon processing your return, we’ll issue a full refund for your purchase.
- Free Returns Australia wide. We'll pay the cost of return shipping anywhere in Australia. For international sales we'll cover freight of up to $100.
- All return requests will be reviewed and subject to approval by bluethumb
- Free returns are not available for items damaged in shipment. (These will be handled by insurance. You'll be fully compensated for any art purchased through bluethumb which is damaged).
- Items must be returned via a trackable and insured shipping carrier, and the tracking information must be provided to bluethumb.
- bluethumb reserves the right to extend the returns period to 14 days for trade sales and other scenarios where we see fit.